30-Day Return & Refund Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. To be eligible for a return, your item must be in the same condition that you received it.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by EGLMOTO (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
For wire transfer payments, all refunds will be issued to store credit.
You are responsible for all shipping costs associated with getting your order back to our US warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Customer Service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to EGLMOTO in US.
Exceptions / non-returnable items
Altered, abused, or improperly installed/maintained items will void the warranty and are not returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Situations When We Refund
- Product issues
We are focusing on providing high-quality items for you. If the item you received the wrong items or the products have some quality issues. We will process a exchange or return request within THREE business days. However, if you did not read the fitting conditions of our product and ordered it, you should have to pay the shipping fee when you return the good
- Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
- PayPal Issues
If your PayPal account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.
Policy conditions and requirements
1.Email our Customer Service with your product picture/video and describe the problem
2.Customer Service confirms
3.Delivery your goods back to EGLMOTO’s Warehouse
1.Our customer service email: firstname.lastname@example.org
2.please write a note with your order number (for example: XXXX) and put inside the package before sending the delivery.
Goods are not covered by our 30-day return or refund policy if:
- The product serial number and product was not distributed by EGLMOTO;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation;
G. Partial goods of complete sets are being returned;
H. The claim is made more than 30 days after you received the goods
If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
If you have a unique situation that is not covered in the policy above, please contact us